Information

We know there can be lots of questions when ordering a bespoke cake, so we've put together some helpful information below covering everything from pricing and design to delivery, dietary requirements and caring for your cake.

If there's anything you can't find the answer to, please get in touch and we'll be happy to help.

 

​Bespoke Cakes

Sugarboo specialises in highly detailed, bespoke cakes created for clients looking for something truly special.

Our minimum commission for a bespoke cake is £160, with most designs priced according to their complexity, size and level of detail.

We recommend allowing at least 6 weeks for your commission wherever possible. However, last-minute availability may occasionally become available due to cancellations, so it's always worth getting in touch.

Before enquiring, please take a look through our portfolio to make sure our distinctive style is what you're looking for.

To discuss your ideas and receive a bespoke quotation, please complete our online enquiry form.

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Collection & Delivery

Due to the intricate and often delicate nature of our cakes, we prefer to personally deliver your cake wherever possible. This allows us to ensure it is transported safely and arrives looking exactly as it should.

Delivery is charged according to distance and will be included in your quotation.

Collection can sometimes be arranged depending on the design, but for particularly delicate, sculpted or complex cakes, delivery may be required.

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Opening Times

Sugarboo operates by appointment only and is not open for walk-in visits.

Cake collections are arranged in advance at an agreed time. Please ensure you arrive at your allocated collection time, as we may be working on other commissions or deliveries throughout the day. If you need to change your collection time, please contact us as soon as possible and we will do our best to accommodate you.

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Allergies & Gluten Free

We can accommodate certain dietary requirements, including gluten-free and dairy-free options for selected cakes and bakes. Please let us know about any dietary requirements or allergies when making your enquiry.

Please be aware that our kitchen handles gluten, dairy, eggs, nuts and other allergens. Although every care is taken, we cannot guarantee that our products are completely free from traces of allergens.

If you or any of your guests have a severe allergy, please discuss this with us before placing an order so that we can advise whether we are able to safely accommodate your requirements.

Full allergen information is available on request.

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Cake Tasting

Cake tasting can be arranged for wedding cakes and larger commissions where required, at an additional cost.

A selection of flavours and fillings can be provided by prior arrangement, allowing you to sample options before making your final choice.

Please speak to us when enquiring if you would like to arrange a tasting. Pricing will be provided based on your requirements.

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Design & Style

Sugarboo creates bespoke cakes in a wide range of styles, from beautifully understated and sophisticated designs to highly detailed, imaginative showpieces.

Every cake we create is individually designed and made to order, with a strong focus on quality, finish and attention to detail. Please take a look through our portfolio, as this is the best indication of the style and standard of our work.

We don't offer basic celebration cakes or off-the-shelf style designs. Our cakes are bespoke commissions, with a minimum commission of £160.

Buttercream finishes are available for cakes of up to two tiers. For cakes of three tiers or more, we use chocolate ganache or sugarpaste only to provide the finish and stability required for our designs.

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Cake Portion Guide

Our cakes are typically around 6" tall, so they provide more portions than you might expect.

The guide below gives an approximate number of portions for our standard round cakes.

Portion numbers are intended as a guide only and will vary depending on how the cake is cut.

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Sculpted & Shaped Cakes

As many Sugarboo cakes are carved, sculpted or shaped as part of their design, portion numbers can vary considerably from those shown above.

When creating your quotation, we'll take both the design and the number of guests into account and recommend a cake size that provides the portions you need without compromising the finished design.

For tiered cakes, we'll recommend the combination of tier sizes best suited to both your guest numbers and the proportions of your chosen design.

Not sure what size you need? Simply tell us approximately how many people you'd like to serve when you enquire and we'll work it out for you.

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Photography & Social Media

We love sharing our creations and may photograph and feature completed cakes on our website and social media channels.

To respect the privacy of our clients and their celebrations, we will not share a cake before or during an event. Images may be published from 24 hours after the event.

Where appropriate, clients or venues may be tagged in social media posts. If you would prefer not to be tagged, would like your cake to remain private, or require a longer period of confidentiality, please let us know in writing before your event and we will, of course, respect your wishes.

We understand that some commissions require complete discretion and are always happy to accommodate

confidentiality requirements when requested.

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Care Instructions

To ensure your cake remains in the best possible condition, please follow the storage and care instructions provided with your order.

Cakes should generally be kept in a cool, dry place away from direct sunlight and sources of heat. Please do not refrigerate your cake unless advised to do so, as refrigeration can affect the finish and decoration.

During periods of extreme heat, or where a cake contains fresh fruit or other ingredients requiring refrigeration, specific storage instructions will be provided.

Once your cake has been safely delivered or collected, responsibility for its storage, handling and care passes to the customer or venue. Sugarboo cannot accept responsibility for damage caused by incorrect storage, handling or transportation after this point.

Please take particular care when moving or displaying your cake, especially during warmer weather.

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Payments, Cancellations & Refunds

For commissions under £250, payment in full is required to secure your booking.

For commissions of £250 or more, a 50% non-refundable booking fee is required to secure your date and confirm your commission. The remaining balance is due 4 weeks before delivery or collection.

For commissions booked with less than 4 weeks' notice, payment in full is required at the time of booking.

Payment can be made by bank transfer or by debit or credit card (for card payment a processing fee may be chargeable).

All payments must have cleared before a cake can be delivered or collected.

We understand that plans can sometimes change. Payments and booking fees are non-refundable; however, at our discretion, we may agree to transfer the amount paid to a future booking. Any transfer must be agreed in advance and is subject to availability.

Changes to your design may be requested up to 14 days before delivery or collection, subject to feasibility, and may incur additional charges. Design changes cannot be accepted within 14 days of delivery or collection.

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Complaints

We take great pride in every Sugarboo creation and want you to be completely happy with your order.

If you have any concerns about your cake at the time of delivery or collection, please let us know immediately so that we have the opportunity to address them.

Any complaint relating to the quality of the cake must be reported to us within 24 hours of delivery or collection, together with photographs and details of the issue.

Where a complaint relates to the quality of the cake itself, we may ask for the remaining cake to be returned to us so that we can assess the issue properly.

Any refund or other resolution will be considered on an individual basis and will depend on the circumstances of the complaint.

We cannot accept responsibility for damage caused by incorrect handling, storage or transportation once responsibility for the cake has passed to the customer or venue.

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​Ready to create something extraordinary?

If you've read through our information and think Sugarboo is the perfect fit for your celebration, we'd love to hear

what you have in mind.

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